Recognizing Mental Illness, Risk & When to Escalate equips all clinic staff — including non-clinical staff — to recognize signs of mental illness and risk and to escalate appropriately. In a mental health clinic, anyone may be the person who notices a client in distress: the front desk, a scheduler, or a clinician between sessions. Knowing what to watch for and when to act can keep a client safe. This course covers a working knowledge of common mental illnesses, recognizing distress and decompensation, recognizing risk (to self or others), the difference between observing and diagnosing, escalation within the clinic, and supporting clients in distress within your role. It extends the behavioral health content into the clinic setting for the whole team. The throughline: you don't have to be a clinician to notice that someone needs help. By recognizing signs of mental illness and risk and escalating to the right person, every staff member helps keep clients safe.