Client Rights, Informed Consent & Intake covers the rights of clients in a mental health clinic and the intake experience where the therapeutic relationship begins. Clients seeking mental health care keep their rights, and how a clinic welcomes, informs, and consents clients sets the tone for trust and engagement. This course covers client rights under Chapter 245I, informed consent, the right to participate in treatment and to refuse, dignity and non-discrimination, the intake experience and reducing barriers, voicing grievances, and the role of every staff member — especially front-office — in protecting rights and building trust. It connects rights to engagement and good care. The throughline: clients are people with rights, and intake is the first impression that shapes whether they engage. By protecting rights, obtaining real informed consent, and making intake welcoming, the whole clinic builds the trust that makes treatment possible.