Mental Illness & De-escalation prepares assisted living staff to recognize common mental health conditions, respond to distress with calm de-escalation, and act in a crisis. It directly supports the mental illness and de-escalation training Minnesota requires under Minnesota Statutes section 144G.64, alongside dementia training. The module covers recognizing symptoms of common diagnoses — mood, anxiety, trauma- and stressor-related, personality, and psychotic disorders, plus substance use and misuse — and the practical skills of verbal de-escalation. It teaches crisis resolution and suicide prevention, including how to contact county crisis response teams and the 988 Suicide and Crisis Lifeline. The throughline is calm, respectful response: many hard moments are resolved not by control but by connection, safety, and getting the right help quickly.