Trauma-Informed Care reframes how we understand and respond to the people we serve. Many behavioral health clients have experienced trauma — abuse, violence, loss, neglect, or systemic harm — and that trauma shapes behavior, trust, and how they experience care. A trauma-informed approach shifts the question from 'what's wrong with you?' to 'what happened to you?' This course covers what trauma is and how it affects the brain and behavior, the principles of trauma-informed care (safety, trust, choice, collaboration, empowerment, and cultural responsiveness), recognizing triggers, avoiding re-traumatization, and caring for staff who carry secondary trauma. It applies across ARMHS, CTSS, and all behavioral health work. The throughline: trauma-informed care assumes trauma may be present, builds safety and trust, and gives clients voice and choice — turning everyday interactions into opportunities to heal rather than harm.