Your agency's policies and procedures keep the people you support safe and your work compliant. This lesson covers your responsibility to know and follow those policies, and walks through the most important one: how to respond to and report incidents. You'll learn what counts as a reportable incident, the 24-hour reporting timeline, who must be notified, and how to write clear, objective documentation — built directly on Minn. Stat. 245D.06.

Learning Objectives

• Know your responsibility to learn and follow agency policies and procedures
• Recognize what counts as a reportable incident
• Respond to incidents correctly and report within required timelines
• Document incidents accurately and objectively