BHS-013 — Mental Health Crisis Response

Title: Mental Health Crisis Response
CEUs: 2.5 Hours | Audience: HHAs, CNAs, PCAs, DSPs

Overview:
Mental health crises can arise without warning. This course equips home care workers with the knowledge and skills to recognize a crisis, respond safely and effectively, support clients during acute episodes, and connect them to appropriate resources — all within their professional scope of practice.

Learning Objectives:
– Define mental health crisis and recognize warning signs
– Apply de-escalation techniques
– Ensure safety for client and caregiver during a crisis
– Know when to call 911 and how to use crisis resources
– Document crisis incidents appropriately

Topics Covered:
Mental health crisis definition, warning signs, safety planning, de-escalation strategies, suicidal ideation response, crisis resources including 988, documentation requirements, and post-crisis follow-up.